I am interested in management challenges related to technology firms’ service operations. My colleagues and I study the system-level changes linked with the transformation of technology industries toward service-based value creation. Our current research focuses on services supporting the sustainability of industrial operations, management of complex service systems, digital transformation of technology industries, and business models of the circular economy. Our past projects have investigated the management of product-service hybridity in the construction business, payor-provider integration of healthcare services, and the effects of modularity on industrial solution providers’ ambidextrous performance.
I hold a Ph.D. in Information Systems Science and I currently serve as the Head of the Department of Industrial Engineering and Management.
My publications and research activities can be viewed at https://research.aalto.fi/en/persons/risto-rajala
I am an Associate Professor of the Department of Industrial Engineering and Management at Aalto University, School of Science. I hold a PhD in Information Systems Science. My research focuses on service engineering and management in technology-based businesses. It involves digitalization of operations and services, collaborative innovation for service, and management of complex service systems. Also, I study entrepreneurial leadership in the transformation toward service-based value creation in technology industries. I currently serve as the Head of the Department of Industrial Engineering and Management.
My colleagues and I currently work on projects in service operations management, digital platforms for business, multi-actor value creation in industrial ecosystems, blockchain technologies, technology entrepreneurship, and the institutional complexity of service-based business strategies. Our past projects have investigated the managiement of product-service hybridity in the construction business, payer-provider integration of healthcare services, and the the effects of modularity on industrial solution providers’ ambidextrous performance.
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