I am the head of IT Solutions for Joint Services - a team which is responsible for IT solutions lifecycle supporting activities of joint services in Aalto University. IT Solutions for Joint Services is also responsible for marketing, account and partnership management, and customer satisfaction in the area of joint services IT solutions.

This will be done by working closely together with the joint service units of Aalto, other internal partners such as ACRE and other functions in ITS. We also ensure that IT solutions are in line with Aalto University Strategy and support the ongoing Digital Transformation.

My main responsibilities are

• Leading IT Solutions for Joint Services service team and the necessary collaboration and cooperation between different stakeholders.
• Be responsible for the lifecycle management of solutions for joint services by owning and managing the Joint Services IT solutions portfolio supporting Aalto joint service activities. IT solutions and services for joint services must be operational, usable, reliable and adequate.
• Ensuring that the IT solutions for joint services are fully implemented and are delivering the expected benefits.
• Establishing and overseing budgets, plans and policies that will effectively implement the IT solutions needed by Aalto University.
• Being responsible for account management for the defined service units and partners to drive customer satisfaction and experience
• Settin and monitoring the performance and capacity of IT Solutions for Joint services against demand management.
• Contributing to strategic planning and decision-making at ITS to develop and implement a strategy that aligns IT with Aalto University’s overall vision and its current and long-term objectives.