Working at Aalto IT Services, I have two main roles.

In my role as IT Customer Relationship Manager, I'm responsible for the School of Electrical Engineering (ELEC), the School of Science (SCI) and Third Parties (such as Aalto Startup Center). I act as first contact point, communication link and ultimate responsible for end users (researchers, teachers, administrative personnel and students) satisfaction. I facilitate strategic discussions, prioritize demand together with end users and groups' representatives, do marketing of current and upcoming IT services and, in general, I take care of the necessary networking among Aalto IT, Schools, Service Units and external stakeholders.

As an IT Solution Owner, I'm the responsible of the Innovation, Patents and Commercialization area, from the IT point of view. Besides the relevant networking, I manage the end users and Innovation Services staff demand to ensure value-added IT development according Aalto's vision and strategy. And so, I am responsible that benefits are realized, of ensuring the fluent operation of my solution and applications therein and the overall management of the Innovation IT solution lifecycle.